All
forms of communication can be categorized as either verbal or nonverbal. Both
verbal and nonverbal communication can be subdivided into either vocal or
non-vocal. Verbal communication involves using speech to exchange information
with others. We usually communicate verbally in face-to-face conversations such
as; meetings, interviews, conferences, speeches, e.t.c. Much of the communication that takes
place between people is both verbal and non-verbal; that is, it is based on
language and gestures.
Verbal
communication of the vocal category includes spoken language, while non-vocal
verbal communication involves written communication as well as communication .
Non-Verbal
Non-verbal communication is a type of communication that
employs gestures and body language. The term "body language" is
sometimes used to denote non-verbal communications. "Body Language"
is the communication of personal feelings, emotions, attitudes, and thoughts
through body-movements such as gestures, postures, facial expressions, touch,
smell, walking styles and positions among others. These movements can be done
either consciously or involuntarily; more often they ‘happen’ subconsciously,
and are accompanied, or not accompanied, by words.
There are basically three elements in any face-to-face communication.
These three elements account differently for the meaning of the message:
1- Words account for 7%
2- Tone of voice accounts
for 38% and
3- Body language accounts for 55% of the message.
Non-verbal
communication includes six things collected in (PEOPLE)
(P)OSTURES & GESTURES
(E)YE CONTACT
(O)RIENTATION
(P)RESENTATION
(L)OOKS
(E)PRESSIONS OF EMOTION